Safe mode starts the device without any 3rd party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.Tips:- Begin by looking for specific application types such as launchers, task killers or anti-virus apps.
- Application icons will still appear the same on the home screen or within the Apps menu. Apps will launch if you select the icon to activate, they will not automatically launch.
- You may be required to re-add accounts such as Facebook and LinkedIn after initiating Safe mode. (Settings > + Add Account)
To Enable Safe Mode1. Press the
Power key2. Touch and
hold Power off3. Touch
OK when
Reboot to safe mode appears
4. Phone will reboot and Safe Mode will appear in bottom left corner
5. While in Safe Mode, launch apps one at a time to identify the app causing the problem.
6. Remove the app that causes the problem from the device.
To remove an application:
Touch > Play Store > Menu > My appsTouch the
application that you want to removeTouch
Uninstall, then confirm by touching
OK. After you have identified and removed the application
simply power cycle the device to disable safe mode.